New Client Packet

PLEASE READ CAREFULLY. THIS AGREEMENT INCLUDES A RELEASE OF LIABILITY AND WAIVER OF LEGAL RIGHTS AND DEPRIVES YOU OF THE RIGHT TO SUE PAWINGTON, LLC (referred to in this agreement as “THE PAWINGTON”), AND RELATED PARTIES. DO NOT SIGN THIS AGREEMENT UNLESS YOU HAVE READ IT IN ITS ENTIRETY AND UNDERSTAND ITS EFFECT, POLICIES, PROCEDURES, PET RELEASE, WAIVER OF LIABILITY, ASSUMPTION OF RISK, AND INDEMNIFICATION AGREEMENTS.

In consideration for my pets being permitted to be a pet guest at The Pawington, by signing this document, I Owner/Guardian, make the following representations, certify the accuracy of all information provided to The Pawington at any time, and agree to all the following policies, procedures, terms and conditions stated below in this Pawington, LLC Boarding and Services Agreement.

1. Owner/Guardian. I represent that I am the owner and/or authorized guardian of my pet and I am fully authorized to enter this agreement.

2. Refusal of Service. I understand The Pawington reserves the right to deny admittance to any pet for any reason, at any time.

3. Pet Requirements: I represent that my pet meets all of the following requirements: (1) is four months of age or older, (2) is current on his/her required vaccinations, (3) is on a monthly flea and tick preventative medication, (4) has been in good health for the last 30 days prior to check-in, (5) I have completed the Dog or Cat Profile, (6) my dog will enter and exit The Pawington facility on a leash, and (8) my cat will enter and exit The Pawington facility in a cat carrier.

4. Health. I represent that my pet has not had any contagious illnesses of any kind for 30 days prior to check-in. I am aware and understand that The Pawington employees are not veterinarians and do not have backgrounds in animal medicine. The Pawington employees cannot diagnose or detect illnesses in the pets that are staying at The Pawington. I agree to assume all risk associated with the administration of medication by The Pawington during my pet’s stay. In addition, I acknowledge and am aware that vaccines do not protect against all contagious illnesses that may affect my pet. I hereby agree to indemnify The Pawington, its owners, directors, officers, employees and agents against any claims made against The Pawington, its owners, directors, officers, employees, and agents as a result of my failure to inform The Pawington of any pre-existing medical conditions that my pet may have.

5. Flea and Ticks. I agree that if any fleas or ticks are discovered on my pet during check-in or at any other time while my pet is receiving services at The Pawington, that The Pawington may administer a flea bath and flea spot treatment at my expense.

6. Veterinarian Care. I agree to allow The Pawington to obtain veterinarian medical treatment for my pet, if, in its sole discretion it appears that, the pet is ill, injured, or exhibits any other behavior that would reasonably suggest that my pet might need medical treatment. Medical treatment may require transportation of my pet to receive care and I hereby authorize such transportation. I grant The Pawington full authority to make decisions involving the medical treatment of my pet during its stay at The Pawington. I agree that I am fully responsible for the cost of any such medical treatment and transportation.

7. Veterinarian Liability: I agree that I am assuming all risk of illness, disease, harm or otherwise to my pet by allowing my pet to participate in services at The Pawington. Furthermore, I agree that I am assuming all risk of the consequences associated with any decisions made by The Pawington, relating to the medical care and transportation of my pet. I agree to be solely financially responsible for any and all veterinarian care of my pet while in the care of The Pawington, or as a result from time spent at The Pawington. IN ADDITION, I AGREE THAT IF MY PET IS INJURED BY ANOTHER PET, I HEREBY RELEASE THE PAWINGTON, ITS OWNERS, EMPLOYEES, AND AGENTS FROM ALL LIABILTY AND FINANCIAL RESPONSIBILITY FOR SUCH INJURY. I FURTHER UNDERSTAND THAT IF MY PET BITES A HUMAN OR PET, THAT THE PAWINGTON MAY CONTACT THE APPROPRIATE AUTHORITIES.

8. Transportation. I agree that if my pet is transported to or from The Pawington by The Pawington, its employees or agents that I AGREE TO HOLD THE PAWINGTON, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS HARMLESS IN THE EVENT OF INJURY OR ACCIDENT DURING TRANSPORTATION.

9. Dog Daycare. I understand that The Pawington is a cage-free facility utilizing playgroups where multiple dogs interact. I understand that dogs play with their mouth and paws, which can result in nicks and scratches on my pet. While The Pawington provides reasonable care and supervision in the playgroups, I understand and agree that The Pawington employees may not notice these nicks or scratches before my pet’s departure and, therefore, unintentionally, I might not be notified.

10. Abandonment Notice. I fully understand and agree that if my pet is not picked up by myself or an authorized representative within 14 calendar days after the day my pet is scheduled to depart, that my pet shall be deemed “abandoned” in accordance with California Civil Code 1834.5 and 1834.6. I understand if I abandon my pet at The Pawington, The Pawington, in its sole discretion, will try to re-home my pet, or relinquish my pet to a legal shelter of its choice. I FULLY UNDERSTAND AND AGREE THAT IF I ABANDON MY PET AT THE PAWINGTON, I MAY BE UNABLE TO RETRIEVE MY PET AND WILL HAVE NO RECOURSE AGAINST THE PAWINGTON. In addition, I understand that I will still be responsible for the unpaid charges incurred for my pet’s stay.

11. Photo and Video Release. I agree to allow The Pawington to use my pet’s name and any images or videos taken while he/she is in the care of The Pawington, in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional materials.

12. Personal Property. I agree that The Pawington shall not be responsible or liable for any lost, stolen, or damaged personal property belonging either to my dog or me. I also understand and agree that my dog’s collar will be removed in the play area to prevent injury. This includes flea collars.

13. GPS Collars. We strongly recommend that GPS collars are removed prior to entering the facility. Due to playing and exercising, GPS collars may fall off on the premises. The Pawington is not liable for lost property, including GPS collars.

14. Service Fees. I agree to pay for all fees, services, and products with a credit card, cash at the time of my pet’s pickup from each visit at The Pawington. I give express permission to The Pawington to charge any of the credit card numbers provided on my Dog or Cat’s Application for any unpaid fees, services, or products. I further agree to pay the cost of any check or debit charges returned or challenged for any reason.

15. Reservations. I understand that confirmed reservations are required for boarding services at The Pawington. I understand there is a three (3) night minimum for all boarding reservations during any Peak/Holiday periods. Some Peak/Holiday periods that only require a 2-night minimum. For these dates, please contact the front desk. For longer stays, a deposit may be required. For extending stays, balance must be paid in full prior to extension.

16. Cancellations. Non-holiday/non- peak policy: I understand that all confirmed reservations for NON-HOLIDAY/NON-PEAK DAYS must be cancelled at least three (3) days prior to my pet’s reserved arrival date. I further understand that a cancellation made within three (3) days of my pet’s arrival date, or a no-show will result in my credit card on file being charged $50.
Holiday/Peak day policy: I understand that all confirmed reservations for HOLIDAY/PEAK DAYS must be cancelled at least three (3) days prior to my pet’s reserved arrival date. I understand that cancellation made within three (3) days of my pet’s reserved arrival date, or a no show, will result in a $50 charge to my credit card on file.

17. Rescheduling Boarding: If a boarding visit is rescheduled, the original check in date will remain the reference point of any cancellation. If a boarding stay is cancelled within our cancellation period of the original check in date, it will result in a cancellation fee. You cannot reschedule to avoid a cancellation fee.

18. Rescheduling Grooming: any late, missed or rescheduled grooming appointment will result in the full charge of the expected service. They are still compensated for their time.

19. Check-in & Check-out Times. I understand that checking in before 5:30 A.M. incurs an additional Boarding fee of a Small Suite (prices subject to change without notice). Check-out time is 10:00 AM. I understand checking my pet out after 10:00 A.M. will begin normal daycare rates of a half day charge until 3 pm, and a full day of daycare charge until 7 pm. I also understand that checking out after 7:00 P.M.incurs an additional Boarding fee dependent on room necessary to accommodate your pets. At minimum, a charge of $79.99 (this charge includes the daycare charge from that day).

20. Early departure: Regardless of reason, once a pet’s stay has begun, I understand that I am responsible for payment of all days reserved, regardless of picking my pet up prior to the scheduled departure date.

21. Refunds. The Pawington will gladly accept returns of unopened and unused merchandise from our boutique within 30 days of purchase with proof of receipt. However, bowls, beds, and bedding cannot be returned and are final sale. Since packages are discounted, packages of any services are non-refundable.

22. Resort Policies. I acknowledge that I have received, reviewed and signed a copy of The Pawington’s “Resort Policies.” I HEREBY AGREE TO BE FULLY BOUND BY ALL THE TERMS AND CONDITIONS OF The Pawington’s “RESORT POLICIES.”

23. Duty to Disclose. I represent that I have disclosed and shall continue to disclose, any and all medical conditions or any other conditions, including, but not limited to, personality concerns or behaviors that may affect, limit, or prevent my pet’s ability to participate in services provided by The Pawington. I understand that The Pawington is relying on and will rely on those representations to provide a safe environment for both humans and animals.

24. Controversy or Claim. I agree that any controversy or claim arising out of, or relating to this contract, or breech thereof, or as the result of any claim or controversy including the alleged negligence by any party to this contract, shall be settled by arbitration in accordance with the rules of the American Arbitration Association. I further agree that judgment upon award rendered by an arbitrator may be entered in any Court having jurisdiction thereof and the arbitrator shall, as part of his award to the prevailing party, the cost of such arbitrations and reasonable attorney’s fee of the prevailing party.

25. WAIVER, RELEASE AND INDEMINFICATION. I RELEASE, WAIVE, DISCHARGE, INDEMNIFY AND AGREE TO HOLD THE PAWINGTON, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS HARMLESS FOR ANY AND ALL MANNER OF DAMAGES, INJURY, CLAIMS, LOSS, LIABILTIES, COSTS OR EXPENSES, ATTORNEY’S FEES, CAUSES OF ACTION OR SUIT, WHATSOEVER IN LAW OR EQUITY, ARISING OUT OF OR RELATED TO THE SERVICES PROVIDED BY THE PAWINGTON, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS INCLUDING WITHOUT LIMITATION: (1) ANY INACCURACY IN ANY STATEMENT MADE BY MYSELF OR INFORMATION PROVIDED BY ME TO THE PAWINGTON, (2) MY PET, INCLUDING BUT NOT LIMITED TO DISTRUCTION OF PROPERTY, DOG BITES, INJURY, AND TRANSMISSION OF DISEASE, AND (3) ANY ACTION BY MYSELF THAT IS IN BREACH OF THE TERMS OF THIS AGREEMENT.

26. Sole Agreement. This writing represents the sole agreement between the Pawington and the Owner/Guardian.

27. Affirmation. Each time I bring my pet into The Pawington, I am re-affirming the terms of this agreement, including updated claims, and the truthfulness and accuracy of all the statements I have made in this agreement.

I HAVE READ AND FULLY UNDERSTAND THE TERMS OF THIS AGREEMENT AND UNDERSTAND THAT I WILL GIVE UP SUBSTANTIAL RIGHTS BY SIGNING IT. I HAVE SIGNED THIS AGREEMENT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT, ASSURANCE OR GUARANTEE AND INTEND IT TO BE A COMPLETE AND UNCONDITIONAL RELEASE OF ALL LIABILITY TO PAWINGTON LLC, ITS OWNERS, OFFICERS, EMPLOYEES AND AGENTS TO THE GREATEST EXTENT PREMITTED BY LAW. I FURTHER AGREE THAT IF ANY PORTION OF THIS AGREEMENT IS HELD TO BE INVALID OR UNENFORCEABLE, THE REMAINDER OF THIS AGREEMENT SHALL REMAIN IN FULL FORCE AND EFFECT.

I hereby understand that these claims are subject to change without notice. Check thepawington.com for the most current agreements, or contact our front desk.

• Boarding is available 365 days a year, this includes: New Year’s Day, Easter Sunday, Memorial Day, Independence Day (July 4th), Labor Day, Columbus Day, Thanksgiving Day, and Christmas Day. Over these Holidays and surrounding periods, a minimum 2 (two) or 3 (three) night stay is required (minimum stay varies by holiday). Due to the high volume of Boarding guests, public daycare may not be available on these dates.
• Due to high demand, during these holiday periods boarding rates increase. Check the boarding rack card and/or thepawington.com for peak period rates.

Reservations:

• Reservations are required for all Boarding Pet Guests. Although we do usually have space for some day boarding requests.
• Reservations are NOT required for Daycare and Day Stay services. We do recommend calling in during major holidays to see if daycare is available, though.
• Confirmed reservations must have the following on file:
  1. A valid credit card for cancellation policies (see further)
  2. Proof of current vaccinations- absolutely no guest, for any service, will be admitted without current vaccines
  3. Resort Policies form, Pet Profile, and the Boarding and Services Agreement (these forms must be completed and signed prior to accepting a guest).
• Failure to have the above on file may result in a cancelled reservation, and a cancellation charge.
• Deposits may be required for long-term reservations.
• Prior to extending a boarding stay, current balance must be paid in full.

Cancellations (please note different policies depending on dates):

Cancellations must be made within the time frame listed below or your credit card on file will be charged in full for the confirmed services, unless otherwise noted.

Non-Peak/Holiday periods:

• Grooming: 24 hours prior to date of arrival. (Grooming is an independently contracted service, so cancellations and no shows must be charged).
• Boarding: 3 days or less prior to date of arrival.
  • Cancellations for boarding made within the 3 day period, or a no show, will be charged a $50 fee to the credit card on file.

Peak/Holiday periods:

• Grooming: 24 hours prior to date of arrival.
• Boarding: 3 days or less prior to date of arrival.
  • Cancellations for boarding made within the 3 day period, or a no show, will be charged a $50 fee to the credit card on file.

Peak/Holiday Periods:

• Peak/Holiday rates are higher for Boarding, however, discounts for additional Pet Guests from the same family are still honored.
• Due to high demand, during these holiday periods boarding rates increase. Check the boarding rack card and/or thepawington.com for peak period dates.

Arrivals:

• Arrivals and Departures occurring outside of Lobby hours is available, but for the safety of our staff, is strictly by appointment only and incurs fees.
• Before 5:30 A.M.;
  Check-in before 5:30 A.M. for any guest will incur a flat fee of a small suite.
• Check-in during 5:30 A.M.- 7:00 A.M.:
  Any guests dropped off between 5:30 A.M. and 7:00 A.M. will incur an early drop off fee of $20.00 to sanitize the holding suite until Daycare begins.

Departures:

• Check-out time for Boarding Guests is 10:00 A.M.;
  All Pet Guests picked up after 10 A.M. will incur a daycare fee per guest. Normal daycare rates apply: until 3 pm, Half Day charge, from 3-7 pm, Full Day charge (The day of pickup is treated as a normal day of daycare that begins with a drop off time of 10:00 A.M.) You may apply a daycare package to cover this charge.
• Last pickup for all guests is 7:00 P.M. Any Pet Guest picked up after 7:00 P.M. will incur $20.00 late pickup fee, per guest, until 8:00 pm.
• Any guest picked up past 8:00 P.M. will incur a boarding charge of a small suite. This charge will include that day’s daycare, and pickup may occur until 10:00 am following morning with no additional fees. For accuracy, payment will be made during lobby hours, prior to close.

Vaccinations:

• Proof of vaccinations from your pet’s veterinarian are required for all services, including grooming. This includes cats.
• Bordetella must be administered at least seven (7) days prior to your pet’s arrival. The Bordetella nasal and oral vaccination must be administered at least three (3) days prior to your pet’s arrival.
• All puppies and kittens must be 4 months of age and have completed their full series of vaccinations.

Health:

• Pet Guests must have been in good health for the past 30 days prior to their arrival. The Pawington performs health checks on all incoming guests and failure to notify staff of health issues may result in a cancelled service and a cancellation charge.
• All Pet Guests must be on a monthly flea and tick preventative. This is for the safety of your dog and other guests, no exceptions.
• If fleas or ticks are found on any pet, they will be bathed and given a flea treatment at the owner’s expense.
• Pet Guests that require specialized care and/or attention are welcome to participate in our Specialized Care Program at an additional fee. Please discuss your pet’s needs with our front desk staff to ensure that we can properly provide the care your pet needs.
• The Pawington reserves the right to refuse admittance to any pet that requires specialized care. In these situations, we recommend boarding at a veterinarian.
• At this time, The Pawington cannot accept pets that have incontinence, severe lack of mobility, epilepsy or diabetes. We recommend using a veterinarian for your boarding needs. This includes dogs on seizure medication and some on heart medication.
• Any guest that may have been involved in any type of altercation may be overly aggressive or defensive in group, leaving them susceptible to injuring themselves or other guests. If your pet has recently, or ever, been in a scuffle or fight, please let the staff know so that they can be observant of all dog behavior.
• Guests over 12 years of age must be cleared by a manager first.
• Guests with 3+ more medications must be cleared by a manager first. In certain instances, we may recommend boarding at a vet.

Daycare/Day Stay:

• All dogs must complete an evaluation to determine temperament, play style and mannerisms.
• All Pet Guests must be at least 4 months of age to participate in Daycare, Boarding or Day Stay.
• At 6 months of age, all puppies must be neutered to continue participating in Daycare, otherwise they will be placed in our Day Stay program. Un-spayed females may participate in group unless they are in heat. Once they are in heat, they will promptly be moved to Day Stay, incurring additional fees.
• Intact males, females in heat, as well as dogs that do not do well in a pack environment can participate in our Day Stay Program. Day Stay guests receive 2 potty walks, and two 1 on 1 playtimes throughout the day. This includes a total of four 1 on 1 experiences with our trained staff.
• Due to personalized care, Day Stay incurs fees in addition of daycare and boarding.

Personal Pet Belongings:

• The Pawington provides bedding and bowls for all pet guests during their stay.
• Treats may be brought and, for accuracy, will be given at any of these selected times: 6:00 am, 12:00 pm, and 6:00 pm.
• The Pawington is not liable for any tracking/GPS collars left on a drop off. Dogs tend to play with their mouths sometimes leading to these collars falling off or being removed.
• You are welcome to provide your pet with toys in good condition or a disposable t-shirt, however, for the health and safety of all of our Pet Guests, we cannot accept additional personal belongings from home, including ANY and ALL bedding.

Pre-Paid Packages:

• Pre-paid Packages are valid for only the services for which they were purchased.
• Pre-Paid Packages may not be combined with any other discount, coupon or offer.
• Pre-paid packages expire 6 months from the date of purchase. Monthly pre-paid packages expire 30 days from the date of purchase.
• Packages DO Expire: Since they are discounted packages and expiration dates are documented, the value may expire- unlike gift certificates. With pre-paid packages, Pawington offers discounted services in exchange for expected use.
• If a package is refunded, price of services paid for with package will revert to non-package prices, and the difference will be returned.
• Additional Pet Guests of the same household receive a discount on all pre-paid packages.

I have read and agree to abide by Pawington LLC's Resort Policies, in conjunction with their Boarding and Services Agreement. I acknowledge that continued use confirms my continued acceptance of these terms and conditions, even if they change without my knowledge.

Emergency Contact:

Additional Emergency Contact:

Please list those who are authorized to pick up your pet(s):

Veterinarian Clinic:

If you don't have a reservation yet, no worries!

After completing this registration form, you'll have the opportunity to make one.