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Hours, Reservations, and Cancellations

What are your hours of operation at The Pawington?

  • For the safety of our pet guests, our facility is staffed 24 hours a day, 7 days a week.
  • Our lobby hours are 7am-7pm Monday–Sunday, but pickup and drop off can occur 24 hours a day by appointment outside of lobby hours (fees may apply).
  • For boarding, check in and check out outside of lobby hours are available, but by reservation only.
  • Please Note: Our lobby is closed on the following holidays and therefore we cannot accommodate pet guests arrivals or departures on: New Year’s day, Easter Sunday, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving, and Christmas Day.

How do I make a reservation?

Reservations can be made 24 hours a day, 365 days of the year in multiple ways:

  • Clicking the “Make a Reservation” tab above.
  • Calling 650.588.7788 and speaking with one of our friendly receptionists.
  • Emailing Stay@ThePawington.com with your reservation request.
  • Stopping by The Pawington in person between 7am -7pm, Monday – Sunday at 116 Beacon Street, South San Francisco, 94080.

What if I need to cancel my reservation?

Cancellations must be made within the time frame listed below or your credit card on file will be charged in full for the confirmed services, unless otherwise noted.

Non-Peak/Holiday Periods:

  • Grooming: 24 hours prior to date of arrival.
  • Boarding: 3 days or more prior to date of arrival.
  • Cancellations for boarding made within the 3 day period, or a no show, will be charged for $50.

Peak/Holiday Periods:

  • Grooming: 1 day prior to date of arrival.
  • Boarding: 3 days or more prior to date of arrival.
  • Cancellations for boarding made within the 3 day period, or a no show, will be charged a $50 fee to the credit card on file.

What are your “Peak/Holiday” times of the year?

2016: January 1-3, May 27-30, July 1-5, September 2-6, November 19-27, December 18-31.

2017: Jan 1-3

  • During these dates, a minimum stay of 2 days is required for any boarding. For the peak periods in July, November and December, a 3 night minimum is required.
  • Due to the increased demand of services, there is a holiday rate increase for all services during the Peak/Holiday periods.
  • Please be aware of our cancellation policy for these time periods, listed above.
  • The Pawington also reserves the right to incur a cancellation charge for shortened stays, or customer will be responsible for full amount of stay.

What is required for a reservation?

  • The Pawington requires a valid credit card on file for any reservation. Please fill out the credit card authorization form found online under any of our Brochures and Forms tabs. Bring this form with you on the day of your pet’s arrival, or it can be faxed to (650) 588-7780.
  • Current vaccination documentation must be submitted to The Pawington at least 24 hours prior to check in during non-peak/holiday periods. (See below for more information on vaccination requirements).
  • We also require certain forms to be completed and submitted before your reservation:
  • Dog Profile (If Applicable)
  • Cat Profile (If Applicable)
  • Boarding Check-in Form
  • Resort Policies
  • Boarding and Services Agreement
  • Credit Card Authorization
  • Parking Agreement (If Applicable)
  • All pet guests (dogs and cats) must be at least 4 months of age and have completed their full set of vaccination series before a reservation can be made. After 6 months all dogs must be spayed or neutered to continue participating in daycare. Intact males will be placed in our Day Stay program.

These Documents can be found under the “Reservations” tab, or at The Pawington’s front desk. These forms can be handed in, emailed to Stay@ThePawington.com, or faxed to 650.588.7780.

Vaccination Requirements For All Guests

Which vaccinations are required for my dog to stay at The Pawington?

The Pawington requires all of our canine guests to have the following vaccinations:

  • Rabies (1 or 3 year vaccine)
  • DHPP (1 year vaccine)
  • Bordetella (vaccinated every 6 months)

The Bordetella vaccination MUST be given at least (7) days prior to participating in any boarding or daycare service. All vaccines should be given at least one to two weeks prior to boarding as this gives the antibodies ample time to establish protection against contagious diseases.

All Puppies (4 months and older) must have completed their full series of vaccinations, including rabies, before being allowed to board at The Pawington.

You or your veterinarian office can easily fax these forms to 650.588.7780, or email them to stay@thepawington.com.

Which vaccinations are required for my cat to stay at The Pawington?

The Pawington requires all of our feline guests to have the following vaccinations:

  • Rabies (1 or 3 year vaccine)
  • FeLV (1 year vaccine)
  • FVRCP (1 year vaccine)

All vaccines should be given at least one to two weeks prior to boarding as this gives the antibodies ample time to establish protection against contagious diseases. Pets may be unable to stay for their scheduled boarding or daycare if the incubation period has not been completed (7 days).

All kittens (4 months and older) must have completed their full series of vaccinations, including rabies, before being allowed to board at The Pawington.

Tours and What To Bring

Can I tour The Pawington?

Tours are available every day from 10:00 am to 4:00pm or by reservation.

  • Reservations are recommended, but not required.
  • During the holidays, we ask that you please call ahead to ensure tours are available.
  • We politely ask that you leave your pet at home while touring our facility.
  • In the event that your pet is with you, we ask that he or she wait for you in the lobby. This is to ensure the health of your pet, as well as our current pet guests. Your pet will be supervised by one of our pet concierges until you are finished with your tour.

What do I bring with my dog on the day of arrival?

You may bring with your dog:

  • Leash
  • Collar
  • Up to 3 toys in good condition (so we can observe if stuffing is consumed)
  • Non-injectable medications
  • Food and treats

The toys brought to The Pawington for your pet’s visit should be in good to new condition. This is to ensure the health of your dog, as our pet concierges can now keep track of the toy’s condition. If the toy has been chewed open, or parts are missing we will react as if these pieces have been ingested and will seek veterinarian attention for the safety of the pet, at the owner’s expense.

As of now, The Pawington does not accept injectable medications.

Any non-injectable medication must be brought in its original container, labeled with your pet’s name. You will need to fill out a medication administration form and sign off on the medication count and instructions left with your pet.

We ask that you bring your dog’s food from home in a Ziploc© bag(s). This amount should be pre-measured and it is recommended that (1) meal’s worth of food is placed in each bag. This is to ensure your pet receives the correct amount of food per meal to avoid an upset stomach. If the food is brought in a large Ziploc© bag, feeding instructions must be given to the pet concierge. Please make sure you bring enough food for the duration of your pet’s stay. If you do not bring in your own dog food, The Pawington offers house kibble for $3/day, up to three meals.

You do not need to bring in any dog bedding as each room comes with premium, orthopedic bedding.

All Items will be held in a cubby at The Pawington, so we ask that all your items do not exceed (1) large sized Ziploc© bag. You will be asked to sign off on all the items you bring in the day of drop off to ensure that all items are accounted for during your pet’s stay and at checkout.

What do I bring with my cat on the day of arrival?

You may bring in your cat’s:

  • Cat carrier (required at check in and check out)
  • Non-injectable medications
  • Food and treats

We ask that you bring your cat’s pet carrier, as your cat will need to be in its carrier until it has arrived at its suite. This is for your cats and other pet guest’s safety.

As of now, The Pawington does not accept injectable medications.

Any non-injectable medication must be brought in its original container, labeled with your pet’s name. You will need to fill out a medication administration form and sign off on the medication count and instructions left with your pet.

We ask that you bring your cat’s food from home in a Ziploc© bag(s). This amount should be premeasured and it is recommended that (1) meal’s worth of food is placed in each bag. This is to ensure your pet receives the correct amount of food per meal to avoid an upset stomach. If the food is brought in a large Ziploc© bag, feeding instructions must be given to the pet concierge. Please make sure you bring enough food for the duration of your pet’s stay. If you do not bring in your own dog food, The Pawington offers house cat food for $3/day, up to three meals.

You do not need to bring in any cat bedding as each room comes with premium, plush bedding.

All Items will be held in a cubby at The Pawington, so we ask that all your items do not exceed (1) large sized Ziploc© bag. You will be asked to sign off on all the items you bring in the day of drop off to ensure that all items are accounted for during your pet’s stay and at checkout.

Dog Guests Suites and Amenities

What comes standard with a dog’s room?

The Pawington offers our canine guests an experience unlike any other. You will never see stainless steel kennel on our premises. We believe each of our guests deserves better. This is why each of our luxurious rooms were made to feel like home, with their premium bedding and large square footage.

We have a selection of 6 suite styles for your pet’s accommodations.

The following is provided to every dog's room, regardless of suite style

  • Premium raised bedding
  • Glass doors with privacy shades
  • Calming music
  • Skylights providing ample natural light
  • Daily maid service with linen changes
  • Room service, up to three meals a day
  • Pet’s food provided as instructed (hot or cold)
  • House kibble is also available at $3.00 per day
  • Oral and/or liquid medications administered at no additional charge
  • Continuous water and water changes
  • Customizable A La Carte menu options

Deluxe Suites (small, medium and large) amenities

  • Premium raised Kuranda bed with orthopedic qualities
  • Morning and Evening walks are not included, but may be purchased for $5 each.
  • Premium blankets
  • All day daycare, 7 am to  about 5:30 or 7 pm, depending on number of dogs in house.

Luxury Suites amenities

  • Custom made bed with orthopedic mattress
  • Premium linens and blankets
  • Technology package: personal 32” flat panel television and Nose Cam
  • Morning and Evening walks before and after Daycare
  • All day daycare, 5:30 or 7 pm, depending on number of dogs in house

Lakeside Suites amenities

  • Large picture window of The Pawington’s signature lake play area
  • Custom log bed with orthopedic mattress
  • Premium linens and blankets
  • Technology package: personal 32” flat panel television and Nose Cam
  • All day daycare, 5:30 or 7 pm, depending on number of dogs in house
  • Morning and Evening walks before and after Daycare
  • 30 minutes of group lake play
  • Sleepy time treat

The Grand Master Suites amenities

  • Premium trundle bed with orthopedic mattress
  • Premium linens and blankets
  • Accent lighting
  • Fully enclosed bedroom with separate ventilation system
  • Technology package: personal 32” flat panel television and Nose Cam
  • All day daycare, 5:30 or 7 pm, depending on number of dogs in house
  • 30 minutes of group lake play
  • Morning and Evening walks before and after Daycare
  • Nightly New York Steak (4oz)
  • Sleepy time treat
  • Bedtime story and belly rub

Cat Guests Suites and Amenities

What comes standard with my cat’s room?

The Pawington offers our feline guests cozy accommodations unrivaled in the industry. All of our cat suites were custom made to provide your pet with a relaxing environment.

We have a selection of 2 suite styles for your pets accommodations: Deluxe and Luxury.

The following is provided to every cat's room, regardless of suite style

  • Premium bedding
  • Glass doors with privacy shades
  • Multiple levels for exploring
  • Views of the 32” LED flat panel television
  • Hideaway den for restful sleep
  • Discrete litter box
  • Calming music
  • Daily maid and litter box service
  • Room service, up to three meals a day
  • Pets food provided as instructed (hot or cold).
  • House kibble is also available at $3.00 per day
  • Oral and/or liquid medications administered at no additional charge
  • Continuous water and water changes
  • Customizable A La Carte menu options

Deluxe Cat Suites amenities

  • Plush bedding for your cats enjoyment
  • Memory foam padding on the lower levels of the suite

Luxury Cat Suites amenities

  • Skywalk
  • Window view of exterior building reinforced by safety glass ensuring no broken glass.
  • Framed bed with plush bedding
  • Technology package: personal 28” flat panel television and web cam
  • 10 minutes of personal play time with a friendly pet concierge

Day Stay, Daycare, and Unspayed/Unneutered Guests

What is the difference between Day Stay and Daycare?

Day Stay involves boarding your dog during the day in one of our deluxe suites between 7am -7pm. Day Stay is offered so that the following types of dogs can still enjoy The Pawington.

  • Dogs that may not do well in a pack environment
  • Need extra attention
  • Intact males
  • Female in heat
  • Specific breeds –PLEASE NOTE: Due to insurance restrictions, The Pawington cannot admit Pit Bulls or Staffordshire Terriers for any services. This includes breeds mixed predominantly with these bloodlines. Please understand this is not a reflection of how The Pawington and The Pawington’s staff feels about these breeds. We apologize for any inconvenience.

Day Stay dogs will only interact with our trained staff and will enjoy 3 private walks throughout the day. You can customize your pet’s day stay experience through our A La Carte menu. If your dog requires special attention or cannot be in playgroups, this is the perfect option for you! We ask that your pet be picked up promptly at 7pm, or before, as to not incur a late fee.

Daycare is a cage free environment where multiple dogs play in our indoor/outdoor play areas. We have three large separate play areas for different sizes of dogs. We evaluate all of our daycare pet guests based on temperament, play style, and energy levels before placing them in a play group. Daycare is available from 7am to 7pm Monday – Sunday. We ask that your pet be picked up promptly at 7pm, or before, as to not incur a late fee.

What if my dog doesn’t get along well with other dogs?

We at The Pawington will still gladly look after your pet. Your pet will be a Day Stay guest, and receive 2 potty walks and 2 private playtimes varying in duration based on current Day Stay capacity.

What if my female dog is in heat, can she still enjoy The Pawington’s services?

Yes, we at The Pawington will still gladly look after your pet. Your pet will be a Day Stay guest, and receive 2 potty walks and 2 private playtimes varying in duration based on current Day Stay capacity. This is to ensure the safety of your pet as well as the safety of our other pet guests. There will be a $35 additional fee added to the Day Stay rate, due to any necessary cleanup and care for your pet.

Will you accept intact males?

Yes, any unaltered males over (6) months of age can be Day Stay guests here at The Pawington. This is to keep the arousal levels of our Daycare guests as low as possible, as well as the safety of your pet.receive 2 potty walks and 2 private playtimes varying in duration based on current Day Stay capacity.

Will you administer medications to my pet?

Yes, we will administer your pet any non-injectable medications as needed at no additional charge. When you drop off your pet’s medication, please have it in its original container labeled with your pets name on it. We will need you to fill out a medicine administration form and sign off the count of pills and instructions left with your pet.

While we do not charge for medications, some dogs that require frequent medications in addition to specialized care may be required to participate in our specialized care program. This program is an additional $35 a day. Please talk with our front desk to determine if your pet will need to participate in this program.

Grooming Services

Do you offer grooming at The Pawington?

Yes, we offer many grooming services for all dogs at the Pawington. Please refer to our grooming menu located on our website for additional information.

  • An appointment for grooming services is required. Please contact our staff at 650.588.7788.
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